View only specific projects in help center based on user

[Patrick Poelma]

I currently have different projects setup for our clients. The issues is in the help center when they create a ticket they can see all the different clients. Is there a way I can set a user to only see a specific project inside the help center?

[Mikael Sandberg · Accepted solution]

Hi @Patrick Poelma,

Welcome to Atlassian Community!

Yes, that is possible. You have to look at your customer permissions and set it to only allow agents and admins to add new customers. This will prevent customers from seeing all your projects and you can then add them to the ones that they should have access to. 

[Patrick Poelma]

Thank you very much for the response it worked perfectly.

[Joseph Chung Yin · Accepted solution]

@Patrick Poelma -

To supplement what @Mikael Sandberg stated, here is the screenshot where you can configured to control project visibility for your customers via the portal

Project settings >> Customer permissions

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Patrick Poelma]

Thank you very much for the response it worked perfectly 

[Joseph Chung Yin]

@Patrick Poelma -

Please click on Accept Answer when you have a chance, so others with the similar question will see our suggestions resolved your ask.

Best, Joseph

[Fernando Eugênio da Silva]

@Patrick Poelma , Welcome to the Atlassian Community!

The way to do this is the following:

You need to change the Customer Permissions on your Project Settings. Follow the steps:

- Open your project and go to Project Settings

- Go to Customer Permissions

- In the Service Project Access change the option to Customers added to this service project only by agents and admins.

This way only people that you added into Customers page of your project will be able to see and open tickets for your project. You need to do this for each project you want to make more private.

Hope this helps

[Patrick Poelma]

worked perfectly thank you