Visually show issue progress/status to user in service desk

[Alexandre Godin]

Hi,

Is there a way to visually show a user the progress going on in an issue in Service Desk? Either with a progress bar relative to the workflow or with something even more visual like the shipping status diagram below?

Or is it possible to just show the full workflow to the user? All we can see now is the name of the workflow step the issue is currently at ... more info would be nice.

Thank you!

[Joseph Chung Yin · Accepted solution]

@Alexandre Godin -

Unfortunately (out of the box), it is not possible to display the full WF progress (status to status) to the customers via the portal.  All customers will see on his/her issues are the issue's current status.

You may want to search in Marketplace for third party add-on to give you what you wanted.  I am not aware of any add-on yet at this time that give you the visual process image.  https://marketplace.atlassian.com/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Alexandre Godin]

Thank you for answering! We may look into the add-on Feature Bundle for Jira Service Management at a later date.

[Kate Pawlak _Appsvio_]

Hello,

In native JSM, there is no such possibility. You can achieve it only with an app developed by my team called Feature Bundle for Jira Service Management. One of its features is possibility to display workflow steps where you can define the whole workflow for customers with an explanation of what every step means. It also provides more useful features, such as the possibility to edit requests on the customer portal by customers or customizable banners. 

If you want, we can organize a demo for you :) You can book a session here: calendly.com/appsvio

Best regards,

Kate

Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

[Alexandre Godin]

Looks good! I've sent this information to my colleagues who are in charge of the project.

[Ismael Jimoh]

The following is currently not possible in the application. I’m not even sure there’s an addon with such a feature available. Regards 

[Ismael Jimoh]

See the existing feature request here: https://jira.atlassian.com/browse/JSDSERVER-3419