Want customers to see replies from jira in outlook as one email thread

[Akin Gbadamosi]

Is there a way to ensure customers using microsoft outlook or other email clients see all the conversations in one email thread whenever i "reply to customer" in JIRA.

riht now they only see the latest/last comment sent to them. looking to have them see all other previous replies just to create the outlook feel to them. 

Are there native ways to implement it in JIRA or any alternatives/workarounds?

[Calvin]

We've had this request too, coming from another system users would look through the email replies to know how to reply back. But in JSM it only has the comment so the user doesn't have the context behind it.

At the same time we've had some users prefer it since it then doesn't make the email super long when its big with a lot of back and forth.

We just add the Subject / Description on the bottom part of the customer notification and for the most part people have accepted it.

We do have one particular notification that comes via automation, in here we smart values like {{issue.comments}} or for the last comment if you want to keep it short {{issue.comments.last}} it might wonder in the customer notification area?

Please double check you aren't sending out internal comments if you do use the above.

[Akin Gbadamosi]

Thanks for the comment Calvin. Will adding the subject/description show all previous reply to customers as i currently dont see my reply to customers in the description field. They appear under comments.

How do i implement this automation " {{issue.comments}}". 

I tried to add this to the public comment customer notification but that did not work. I thought because since it is not part of the available variables, that was why it did not work.

How can i make this smart value work?

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