Want to skip a transition while creating a request.

[SysAdmin]

Hi,

We have JSM datacenter v5.4.1 where we have to configure a requirement.

If reporter is present in a particular group, then the request should land in Initiate Status otherwise it should go to Open Status.

How would we check if the reporter is in that group on create transition?

Any thoughts?

Regards,

[Marc Jason Mutuc · Accepted solution]

You should use automation. Your condition would be a JQL condition similar to reporter in membersOf("GroupX"). Your action would be to transition the request to the appropriate status.

[SysAdmin]

Thanks @Marc Jason Mutuc