We are unable to add anymore customers in JSM

[Dan Langenberg]

We have over 100 customers and have been using JSM for 2+ months now. Today we ran into an issue where we are unable to add customers. We go through the normal process of adding them into JSM but they do not show up in the customer list and they are not able to be added to the reporter field on a ticket. 

When I add a customer in the customers screen using the "Add a Customer" button. It all works and the person gets the invite email (Tested myself) but after I refresh the new customer does not exist and can't be found or searched for in any part of JSM. 

This just started today.

[Benjamin]

HI @Dan Langenberg ,

I went ahead and tested on my instance. Indeed I have encounter the same. However, I do see them in the Org Admin page under portal-only customers. I'm wondering if it will show up once the user verifies their email?

-Ben