Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

We can't receive tickets from customers

Dejan Veselko
Dejan Veselko
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 30, 2022

We received information that today our jira is not working. Customer send us a ticket on our mail, but the ticket wasn't open in jira.

Answer
Watch
Like Be the first to like this
326 views

1 answer

0 votes
Robert Wen_Cprime_
Robert Wen_Cprime_
Community Champion
June 30, 2022

Hello @Dejan Veselko ! Welcome to the Atlassian Community!

For your email requests, what output do you get from the logs? (Project settings -> Email requests)

View More Comments
Dejan Veselko
Dejan Veselko
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 3, 2022

It wasn't problem in jira. Problem was our microsoft exchange.

Like • Robert Wen_Cprime_ likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.