Webhook not giving any event on request type create, update or delete for company based projects

[Aniket]

hey i am working with the jsm webhook where i am try to get event for my jsm every activity i try audit log but that's not contain enough details like which request type is change
that's why i am using the webhook but while using it i figure out that the request type creation, update and delete event for team management project are coming but for the company manage project is not working for me 
i want to know does it possible to get the event for those changes ? 

[Marc - Devoteam]

Hi @Aniket 

Can you explain by providing detail of your actions by screenshot and outlined steps?

[Aniket]

for company managed project i am not getting the event for the request type 

but see this is the webhook event for request type update  for team managed project:

{

"method": "post",

"path": "/",

"body": {

"timestamp": 1755071587248,

"webhookEvent": "issuetype_updated",

"issuetype": {

"id": "10067",

"name": "Email request",

"description": "Request received from your email support channel.",

"iconUrl": "https://jsmbridge.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10696?size=medium",

"subtask": false,

"avatarId": 10696,

"scope": {

"type": "PROJECT",

"project": {

"id": "10066"

}

}

}

},

"query": {

"triggeredByUser": "712020:56af5a54-a189-4217-b620-99a683619083"

},

"headers": {

"x-forwarded-port": "443",

"accept": "*/*",

"user-agent": "Atlassian Webhook HTTP Client",

"content-length": "380",

"remote-address": "10.0.58.12:26298",

"x-amzn-trace-id": "Root=1-689c4463-293ea0f25810188520d7aab2",

"content-type": "application/json",

"x-b3-traceid": "593a5f9e973cd0e19b7c86d5cd61ac92",

"x-forwarded-for": "185.166.142.248",

"x-atlassian-webhook-identifier": "73951758649182016",

"x-forwarded-proto": "https",

"host": "e1f9d8b6-cb83-45f4-9343-8590512fc27f.trayapp.io",

"x-b3-spanid": "cc8e101f3ca20f35",

"x-b3-sampled": "0",

"x-atlassian-webhook-flow": "Primary",

"accept-encoding": "gzip, deflate"

}

}

[Marc - Devoteam]

Hi @Aniket 

In this example you provide, there is also no Request Type mentioned, only issue type

You might be confused based on the Request Type and Issue type have the exact same name "Emailed Request"

[Aniket]

visually it refer me as request type   this image is show the request type of team managed project which giving me event if i create, update or delete them but for company managed project which visually look like 
this which don't giving me any of the event , 


also the event i show you was for the email request you can see that in the image 

[Marc - Devoteam]

Hi @Aniket 

No it's not.

This:

"issuetype": {
"id": "10067",
"name": "Email request",
"description": "Request received from your email support channel.",

Show the issue type details, not request type.

As I mentioned ootb the Email Request type name is identical to the Issue type name.

If you don't believe me, check the webhook call to a Service Request for example, it won't show "Request a new account"

[Aniket]

okay but this event triggered when i change the field in the request type in the team managed project