What are you using to measure CSAT? The 'star' system doesn't provide much actionable info

[Molly Lerma]

3rd party apps?

Plug-ins?

[Danut M _StonikByte_]

Hi @Molly Lerma, 

With the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our Great Gadgets app, you can apply various math formulas against the Satisfaction field and display the result on your Jira dashboards or Confluence pages in various ways.

This app offers many other gadgets that you can use in Jira Service Management. See also this blog article. 

If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.

[Carlos Faddul]

@Molly Lerma you can get the notes of COST based in numbers, to get the reports :)

Satisfaction = 1
Satisfaction = 2
Satisfaction = 3
Satisfaction = 4
Satisfaction = 5