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What can I do to help customers find the right request type?

eero.suominen
eero.suominen November 18, 2020

Hello,

I am relatively new in Jira Service System and scrolling through the possibilities the software could be able to offer. I was wondering about the topic i wrote which I found in the community. Is this some kind of online-service possibility for a software or in what kind of situations this "tip" could be used.  Please tell me your examples.

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Jack Brickey
Jack Brickey
Community Champion
November 18, 2020

The best solutions include well named Request types. For example: 

Phone issues, Computer Issues, New hire setup, Printer issue, Feature request, Software bug, etc

Couple this with very clear descriptions. 

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