What can I do to help customers find the right request type?

[eero.suominen]

Hello,

I am relatively new in Jira Service System and scrolling through the possibilities the software could be able to offer. I was wondering about the topic i wrote which I found in the community. Is this some kind of online-service possibility for a software or in what kind of situations this "tip" could be used.  Please tell me your examples.

[Jack Brickey · Accepted solution]

The best solutions include well named Request types. For example: 

Phone issues, Computer Issues, New hire setup, Printer issue, Feature request, Software bug, etc

Couple this with very clear descriptions.