What configuration should I do to receive an email every time my client writes a comment on a ticket

[Alexander Boluarte Reátegui]

What configuration should I do to receive an email every time my client writes a comment on a ticket?

[Hernan Halabi - Elite IT Consulting Group]

Hello @Alexander Boluarte Reátegui  you should edit the notification scheme and add the role where your user is listed on the service desk project on the issue commented event.

That will email you and whoever is on that role whenever someone adds a comment on the ticket

[Alexander Boluarte Reátegui]

Thank you for your reply Hernan, I apologize for responding late.
I got it through a automation, I define the conditions for it to run and notify the person or group I assign.