What does the notes filed on customer details do?

[Oliver Moore]

Hi,

We are using customer details and it's looking quite useful. I can't find anything to document what "notes" does though - does anyone know?

Is it just for when you look at the customer detail, and not surfaced up to the issue view?

Thanks!

[Tomislav Tobijas]

Hi @Oliver Moore ,

Yeah - these are not surfaced in the issue view. From the issue view, agents could navigate and see those notes if they click on the customer name/link inside the customer details panel:

Cheers,
Tobi