What is the best way to pull basic information for the reporter of a issue?

[Derius Ervin]

Is creating an asset schema the only way to have department, desk phone, mobile number, email address, and manager name auto-populate on issues and service requests? Is a reporter the same as a user?

[Joseph Chung Yin]

@Derius Ervin -

Welcome to the community.  Based on your ask, what is the relationship with your JSM issue reporter with your Assets schema object?  If the relationship is that the issue reporter is the person who is the object association, then yes.  Otherwise, please provide more clarification on your relationship between JSM issue and your Assets schema object.

Example -

Reporter of the JSM issue is the person that your Assets object described, then the reporter is the same as the user.

Using Assets schema setup is one option however it is not required.  Typically, if your users who submitting JSM issues are all coming from your company's internal team, then you can possibly to use your own IDP by using Atlassian Access, thus your company's IDP (i.e. Active Directory records should have those information) where you can utilize.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Derius Ervin]

Thank you for your response, Joseph. I have not created an asset schema yet. But within the issue or service request, it is the person that raised an issue or a service request. There are no automation rules. It is a static process and would like to be more dynamic so I do not have to look up in AD the small information I need to manually input the desired information on every ticket.