What is the difference between Request Participants and Also Notify?

[Benjamin White]

JSM has two different methods for additional customers, besides the initial Requestor, to get notifications about a ticket.

• Request Participants
• Also Notify

What are the differences between these fields?

[Trudy Claspill · Accepted solution]

Hello @Benjamin White 

Where are you seeing the "Also notify" field?

I'm not yet finding anything in the documentation about this. That makes me wonder if it might be a custom field in your JSM project.