What is the difference knowledge base and Confluence?

[中込 晴菜]

Hi.

What is the difference knowledge base and Confluence?

Than you.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @中込 晴菜 

Confluence is just the product with which you can create a knowledge base space. A knowledge base is:

a store of information or data that is available to draw on.

So you can connect your Jira service management to Confluence and then on the latter create a space with all relative information to be drawn by agents and customers.

More on Confluence here: https://www.atlassian.com/software/confluence/guides/get-started/confluence-overview#hosting-options

More on Knowledge base here: https://www.atlassian.com/software/confluence/knowledge-base#:~:text=Confluence%20is%20knowledge%20base%20software,employees%20and%20customers%20help%20themselves.