What is the story with Customer Management?

[Tim Bonney]

Am I losing my mind?

Just last week I documented a process internally for how to generate an invite to add an external, non-licensed, JSM customer (because I found that the menu option label had changed from 'Customers' to 'Directory'). It was under: Projects > [Project Name] > Directory > Button Name: 'Add customers'.

Now, I go in today to generate an invitation for a new customer and find that the menu option label has once again reverted back form 'Directory' to 'Customers'.

Has/Does anyone else in the community:

a.) Seen these changes? (or is it just me going crazy?)

b.) Know the reason for the change (either from 'Customers' to 'Directory' or 'Directory' back to 'Customers')?

c.) Know how the change was implemented considering the fact that we did not self-initiate any software upgrades? (Because we are Cloud based, do we not maintain any control over software updates?)

d.) KNow where we can see an update history outlining changes to the software and what they impact/impacted?

Thank you all in advance for any insight.

Editing to add screenshots for comparison/clarity...one from last week (directory), and the other (customers) from today...

[Marc - Devoteam · Accepted solution]

Hi @Tim Bonney 

You are correct, I'm seeing this as well.

My guess is that loads of Atlassian's customers complaint that directory wasn't a great naming and I saw a lot of complaints on the community as well regarding "where to find customers"

I think they just reverted the name.

I see this on all the Cloud instances I manage.

[Tim Bonney]

Okay, thank you for your confirmation Marc.

[Satish Venkata Sesetty]

Hello @Tim Bonney ,

There is an rollout came recently by atlassian.

Please check this article : https://community.atlassian.com/forums/Jira-articles/It-s-here-Work-is-the-new-collective-term-for-all-items-you/ba-p/2954892

Thanks

[Tim Bonney]

Yes, Satich. Thank you. I did see this information previously, but it has no reference to changing terminology for where customer management resides within the menu navigation. It is all regarding the changeover to reference work items only. (Unless I missed something in the release.)

[Satish Venkata Sesetty]

Here it is

https://support.atlassian.com/jira-software-cloud/docs/navigate-to-your-work/

[Tim Bonney]

Thanks again Satish. The question is not that I am unaware of how to navigate the sidebar. I am already familiar with navigation even after the recent layout changes.

The question/concern that I am raising is that they appear to have modified the sidebar menu title/label for the customer management option, from 'Customers' to 'Directory' and then back to 'Customers' once again, seemingly all within one weeks time.