What permissions are needed to create a Jira support ticket?

[Rob]

Team...I am trying to allow others within our group to open Jira support tickets but it appears you need to be an Admin...is that a project Admin or site Admin ....what are requirements to open a Jira support ticket?

[Peter DeWitt · Accepted solution]

@Rob , it looks like the users only need to be an application admin in order to be able to open support requests. Check this article out:

https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html

As an idea, we use a distribution group email address for our licensing and support requests. Add all the admins in and everyone gets responses and all support tickets are easily stored under on account not tied to a specific person.

gl -pjd

[Pramodh M]

Yeah!! And one more question why Jira Support ticket when we have community? @Rob 

I thought this was a question regarding Portal requests!!

[Nic Brough -Adaptavist-]

Jira application admins can raise support issues directly with Atlassian from the Jira UI -  normal Jira users would be raising support requests with their Jira admins, not Atlassian!

Anyone can raise a support request with Atlassian via https://support.atlassian.com/contact - but it will only offer you the option to create one if you have a standard or better subscription and you'll have to enter all the stuff the UI option does automatically.

Free and starter Cloud systems are not supported, they will be redirected here to the Community instead of raising a support request.  (Atlassian do do some support here, on free and starter licences, and actually ask leaders to highlight things that they would need to take a look at to them for further support)

[Pramodh M]

Hi @Rob 

You need to be atleast a Customer in order to raise requests from Portal (of course, internal users who have access can also raise requests)

Please find the guide here to set up your project

https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/

Thanks,
Pramodh

[Rob]

Hello Paramodh...I may not have been very clear on this one.. we are customers but other internal users within my team do not have the option to contact Jira support for technical issues as seen in this screen shot