What "Teams" in JIRA is referring to

[Muhammad Ali Khan]

I am currently using Microsoft System Center Service Manager(GridPro) and we have Support Groups for assigning tickets. I want to know which standard JIRA field can be used as Support Group and what purpose "Teams" field is used for. 

[Ste Wright]

Hi @Muhammad Ali Khan 

Is Support Group a team of support engineers?

If yes, you could use Team for this. Or, you could group users into actual user Groups - and "assign" tickets to a Group using a custom "Group Picker (single Group)" field.

See how to create a custom field on this page: https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

Ste