What's the best way for customers to log an issue on their phone?

[timm]

Yes, I've tried:

• adding customer portal url as shortcut to home screen (android) - ok, but not awesome
• jira cloud app - it doesn't seem to be build for customers
• JSMobile - Service Management Portal - was buggy and couldn't get it to load

[Mayur Jadhav]

Hi @timm 

Apart from this I don't think so there are any options left.

Even we also wanted that our customer can raise a ticket through their mobile phone but unfortunately not a best options was available.

[Deleted user]

Thanks, Mayur. Much appreciated