We have a workflow scheme. In this scheme, we have workflow for issue type Incident. I saved a backup of this worfklow, and I want to use the backup instead of the current workflow. What happens to the original case status when I add the backup workflow to the scheme and change the issue type Incident to use this backup workflow? (provided the stages did not change, only the transitions, but I wonder how it would work when we would change the stages as well)
Hello @capek.frantisek
When you change a workflow, one of the steps when you publish the new workflow will ask how you want to map the old statuses to the new statuses.
Hope this helps!
Thanks!
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Any time! If this answered your question, feel free to mark this as answered.
Cheers!
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