When I import data from CVS, it appear on detail section instead on the body

[Carlos Ramirez]

Hi All,

I have the next situation when I import an issue on my service desk management.

When I import my CVS file, all the information is upload in the detail of the issue (Image 1)

Normally, when I create the issue one by one, it appears like in the same image

So, what can I do when I import the issues to service desk management and appear like if I have do it using the option of "raise a request".

Thank you

[Mikael Sandberg · Accepted solution]

When you import to a JSM project it will import all your request as a task. So you would have to either change the issue type after the import is done, or set up your task issue type to use the same schemas as your "raise a request" issue type.

[Carlos Ramirez]

Thank  you very much Mikael.

Yes.... I can do it... If I change the type request all the fields appear like if I have raised the ticket by the portal.

Other thing that I can see is that jira saved the method that I used to raised the ticket.

In an normal way. It say. ----- {My username}  raised this request via Portal

Upload by import. it say.............{My username}  raised this request via Jira

Thank you very much Mikel.