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When Raising a Request on Behalf of Someone Else as Agent - the "Share With" Toggle Disappears

Jeff Pittman
Contributor
June 27, 2022

Steps to Reproduce:

1) Go To Portal

2) Choose to Raise Ticket on Behalf of a Customer in an Organization, or part of many Organizations.

3) Pick the Customer from user pickers.

4) Share With Toggle/Selector Disappears

5) Creates ticket on behalf of Customer

6) Ticket created with Organization field EMPTY

 

This empty field is hurting some of our automations that key off of Organization.  

 

Cheers,

 

JP

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