When attempting to use Discovery Tool I receive error: "Error calling API to validate token"

[Paul Paci]

When attempting to use Discovery Tool I receive error: "Error calling API to validate token"

I am trying to get the Discovery Tool to communicate to my Jira Insight Schema. I successfully generated the token and chose cloud as the Export type. When selecting the "Verify Token" Button I receive an error stating "Error calling API to validate token". Can someone offer a solution/remedy to get this working?

Of note, I am performing this in a QA environment and the token was generated from our sandbox in Atlassian.net.

Much appreciated for any assistance.

Below is what the log shows:

3/31/2022 11:47:40 AM : Error calling API to validate token
3/31/2022 11:47:40 AM : Exceptions:
3/31/2022 11:47:40 AM : Failed to get GetInfo from Cloud
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetInfo>d__12.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 135
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<VerifyToken>d__11.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 76
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Forms.ExportSettings.UcCloudTransfer.<button1_Click>d__5.MoveNext() in C:\Source\discovery\Discovery\Forms\ExportSettings\ucCloudTransfer.cs:line 43
3/31/2022 11:47:40 AM : An error occurred while sending the request.
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.InsightHttpClients.HttpClientWrapper.<GetAsync>d__2.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\InsightHttpClients\HttpClientWrapper.cs:line 20
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<>c__DisplayClass12_0.<<GetInfo>b__0>d.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 104
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Polly.Retry.AsyncRetryEngine.<ImplementationAsync>d__0`1.MoveNext() in /_/src/Polly/Retry/AsyncRetryEngine.cs:line 69
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Polly.AsyncPolicy`1.<ExecuteAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetInfo>d__12.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 101
3/31/2022 11:47:40 AM : The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

[Daniel Heaton]

I'm getting the same thing by the looks of it, did you have any luck resolving this?

[Daniel Heaton]

Managed to figure this one out, for me it was SSL Cipher Suite settings

I'd previously set a GPO to force this list of cipher suites Configure the ‘SSL Cipher Suite Order’ Group Policy Setting | VerifyIT but had somehow missed out the last two entries on it.

I think the Atlassian cert uses  TLS_RSA_WITH_AES_128_CBC_SHA256 which was one I had missed off my list.

I simply re-entered the settings from that link (correctly, this time) and rebooted, and now it can verify the certificate fine.

Hope this helps somebody!