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When is data stored in Jira using nFeed?

Bruce Schlueter
Contributor
January 31, 2019

Hi all,

we are using Jira Service Desk and nFeed to pull data. One nFeed field pulls data from the Jira database to build the assignee name in a nice manner "first name sirname" which then can be used in our email templates. We now noticed that if we use the "Assign to me" below the assignee this does not change the nFeed field value. The old value will not be updated. This then leads to incorrect sender names in the email footer.

If you edit the ticket this does not happen. So the question is how can we update the data by just using "Assign to me" ?

Cheers Bruce

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