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When the ticket is being changed from SR to Incident, details are being lost. On reverting back to S

Namrata S Dyaganatti
Namrata S Dyaganatti August 23, 2023

the example for details vanishing when ticket type is changed – PS 97. When the ticket is being changed from SR to Incident, details are being lost. On reverting back to SR, the details are also coming up again. Please check

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Kris Dewachter
Kris Dewachter
Community Champion
August 25, 2023

Hi @Namrata S Dyaganatti ,

I assume the field configuration for SR's and Incidents are different. They are using different fields, and are therefore not displayed.

Or the fields are not included on the sceens.

 

Best regards,

Kris

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