Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

When to use Service vs Assets object

Michael Frade
Contributor
February 5, 2024

I have items that are created as an Object in assets.  Jira also has Services which are it's own schema in Assets.  Do I need to recreate my Assets objects as a Service or is it better to just use an Assets custom field? Guess what I am trying to understand is when is it recommended to use Service and why?

1 answer

0 votes
Robert Wen_Cprime_
Community Champion
February 5, 2024

The only use case I have found for using Service as opposed to making your own through Assets objects is whether or not you are using Change Management in your ITSM project.  Features such as conflict detection for changes exclusively use Service.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events