Which product supports automatic issue creation from e-mail sent by a client?

[Sven Montijn]

Which product supports automatic issue creation from e-mail sent by a client? 

In case of a manual update on an issue executed by a support team member the client should be automatically notified by e-mail form without JIRA.

Support of max 3 support team users is sufficient.

[Joseph Chung Yin]

@Sven Montijn -

Welcome to the community.  In JSM, it is already a part of the application for setting up issue creation via emails sent from customers -

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

It is also by default where when an agent of your JSM project comments/process the issues that trigger automated notification back to the issue creator (customer).

Here is the on-line documentation of JSM -

https://support.atlassian.com/jira-service-management-cloud/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sven Montijn]

Hi Joseph,

Thank you so much for your swift reply!

Which product license do we need minimally? Can you provide the link to that specific page? I want to the minimum costs for max 3 users.

Best regards,

Sven Montijn

Director of Sales & Marketing

Twiki Solutions

[Marcus Jones]

If you don't need any of the more advanced functionality you can actually use the free tier of Jira Service Management with up to 3 users. You can then set up your mail handler and begin receiving requests via email.

Minimally, you will need at least JSM.

[Joseph Chung Yin]

@Sven Montijn -

It is all out of the box for JSM, you don't need any additional add-on to give you what you are asking for.

Best, Joseph

[Sven Montijn]

Hi Joseph, thanks again. Does this it also hold for a custom email domain? We like to use our own/existing e-mail address (support@twiki-solutions.com) for both automatic issue creation (incoming) and updates on those issues (outgoing). And if so, is it supported by the free version or not?

Kindest, Sven Montijn

[Sven Montijn]

Hi Joseph, thanks again. Does this it also hold for a custom email domain? We like to use our own/existing e-mail address (support@twiki-solutions.com) for both automatic issue creation (incoming) and updates on those issues (outgoing). And if so, is it supported by the free version or not?

Kindest, Sven Montijn