Why do I get duplicate customers/users in Projects?

[Allen Sellars]

We have an internal Helpdesk project in JSM Cloud. We added all of our internal users by email as customers to the project.

AS we're refining access and roles, if I add a user under "People" in the project setting sixth a role, that user shows up int he customer list twice. Once as their raw email address and once as their User (with he same email address)

Is there a way to better manage internal suers as customers who also have project roles in other projects, when they're all part of an organization (group)?

[Huwen Arnone _Deiser_]

Hello @Allen Sellars,

This seems to be a recurrent problem, and it could happen because of the permissions scheme because the same user has a user account and a customer account, but that's just a situation.

I will encourage you to check the following resources that maybe you might find helpful:

• Thread 1.
• Issue.
• Atlassian Documentation.

I hope you find something that will help you.

Regards