Why does the customer portal show me the date fields with 6 hrs more, and because it doesn't allow m

[AMEDRANO]

¿Porque el portal de cliente, me muestra los campos de fecha con 6 hrs de mas, y porque no me permite editar lo pone en intervalos cerrados?

Why does the customer portal show me the date fields with 6 hrs more, and because it doesn't allow me to edit it, it puts it in closed intervals?

[Mike Bowen]

Hi @AMEDRANO 

Each profile when created defaults to Chicago time. You need to go into the profile settings (click Avatar in the top right hand corner) and change the time zone.

-Mike

[AMEDRANO]

Hi @Mike Bowen 

My Time zone it's OK. But the field custom data it's in other time zone.

[Mike Bowen]

Hi @AMEDRANO 

1. Try clearing your cache and cookies etc on your browser.
2. Log out and log back in. 
3. Try an alternative browser. 

It does work. I just set up a date / time custom field and added it to a screen. Without touching the field, just clicking into it to bring up the calendar I can see the time matches my time. (although it is in 12 hour time versus my 24 hour clock, but that is right).

-Mike

[AMEDRANO]

@Mike Bowen 

Negative, in any browser even in incognito, the date is now higher.

As I said, this is only in the customer portal, the form inside the ticket looks different.

If you need to enter the project to see it, it could give you access.

regards

[Mike Bowen]

Hi @AMEDRANO

Yes why not, my email address is mrjackblackbeard@gmail.com. 

Kind regards,

Mike