Why doesn't our logo display on customer portal using IE11?

[rae edwards]

Our logo displays as expected when we view the customer portal using Edge. However, it displays as above when we view the customer portal using IE11. How can we fix this so that it displays as expected in both Edge and IE11?

[Angélica Luz]

Hi Rae,

It looks like you're running into an existing bug where the logo only works on IE if the image is a PNG, you can find more details on the link below:
- https://jira.atlassian.com/browse/JSDSERVER-5229
Please be sure to watch it, so that you are notified when this is fixed in a future release.

Regards,
Angélica