Why fields are hidden in customer portal even though they not set to hidden

[Sailaja Ponnala]

In customer portal i have two fields named as primary technical contact and secondary technical contact,my requirement is i added them as fields but when I am trying to create a request i am able to see on primary contact drop drown i am unable to see secondary contact drop down. Could please tell me when I added both at a time for field drop down coming and another field i couldn't see drop down. Please help me out, could please suggest me what is the error.

[Yanty Ghani [ServiceRocket]]

Hi @Sailaja Ponnala ,

Perhaps this is because of context configuration for field "Secondary technical contact" that prevents this field from showing in the portal. Can you go to Settings > Issues > Custom fields and search for the field "Secondary technical contact". Then click on the triple dot and select this:

Can you take a screenshot of the screen?