Why is the SLA stopping after User assignement?
Elias Schwendimann
Contributor
The SLA of tickets already stops after changing the Assigned User
Is there a possibility to change it?
We have configured, that the SLA should stop if there is a comment in the ticket or the ticket gets cancelled.
3 answers
Albert Manuel
Rising Star 
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.