Why is there an “anonymous portal” in the ticket?

[Antonia]

Why does it say anonymous? This is our customer portal, is there any way to make it NOT anonymous?

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello @Antonia ,
Seems you've enabled service ticket creation using Email/external forms. Hence that's Anonymous portal.

Ref https://community.atlassian.com/forums/Jira-Service-Management/anonymous-customer-interaction-with-JSM/qaq-p/1628857
http://community.atlassian.com/forums/Jira-Service-Management/Anonymous-access-to-a-specific-project/qaq-p/2434081

Above have the details how above are in place !!