Occasionally, some clients sending our support email and did not create in JIRA queue.
Is that any reason.
Regards,
Michael
You have to see if the client that send out an email to your SD is a customer in your service desk. If he isn't then no ticket will be created.
Hope that helps!
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.