Why some of our Customers are showing "private email address"

[Ruchi]

Has anyone noticed recently that for some of the customers will show 

"private email address" under their name and what impact it will have ?

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Ruchi 

Each customer can choose to hide their emails. They can do it from manage account:

https://id.atlassian.com/manage-profile/profile-and-visibility

At the end of the page they can choose to hide their emails.

You can check this too under JSM -> customers -> it says private email.

> under their name and what impact it will have ?

There is no impact on opening tickets or anything. is just a way to hide the email.

regards

[Tommy Craft]

"There is no impact" is so very, very wrong. It has huge implications for service desks that allow email submissions because we have no idea who is emailing us. I can understand this *might* be more secure for the users, but it is a massive security hole for us as an organization.

Whatever committee thought this was a good idea clearly doesn't actually do any service desk work themselves. The lack of a setting at our org side to force emails to be visible is even more shocking.

[Ruchi]

Thank you Guys @Joseph Chung Yin  and @Aaron Pavez _ServiceRocket_ 

[Joseph Chung Yin]

@Ruchi 

In addition to what Aaron stated, your customers (they themselves control the email address associated to their accounts).

There should not be any impact,  and here is an additional reference link on updating account's profile mgmt - 

https://support.atlassian.com/atlassian-account/docs/update-your-profile-and-visibility-settings/

Hope this also helps.

Best, Joseph Chung Yin