Why status of workflow stuck ?

[yan Khusid]

I try to create simple workflow with approval which is not working. Idea is the following:

1. User create request and select requested databases (custom field) from select list.

If in the list user select dbname-Prod it's should go to waiting for approval step if he is selecting any other databases without word Prod it will go then to waiting for support status.

I did configure validation for this field with regex and created 2 transactions, but ticket always stuck on status approve.

[Jack Brickey]

So is the issue that the transition is not automatically occurring when the issue was created? In other words are you wanting the issue to transition to a different status depending on the value of the custom field at the time of issue creation? If that is the case I recommend using automation to force the transition to the right status