With what ways can a customer send a reminder via Jira Portal for a ticket?

[Maristella Botsi]

Ideal would be something like a Reminder button or e-mail reminder to configured e-mail addresses.

Could you please propose a way to cover the described need?

[Bibek Behera]

@Maristella Botsi ,

There are few relevant solutions discussed in community thread below. I hope that helps.

https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-a-Jira-Service-Desk-ticket-reminder/qaq-p/1169309

-BB