Hello everyone,
I am editing an already setup workflow but am running into some issues -
Once the ticket goes to a 'Done status' the users would then like it to push to 'Resolved'
I have tried setting this up as per below screenshots, but am getting an error saying 'You cannot perform this operation on a draft workflow'
Are there any ways around this? Currently when they are in a 'Done' state they just sit in the queue, but the users would like them to disappear.
Thank you for your help.
Hi @Joshua Stokes and welcome to the Community!
There's quite a bit going on in your question. If I try to focus on the main problem you are trying to solve:
tickets in a Done status remain in your JSM queue and users would like to see them disappear from it
then making adjustments to your workflow won't solve that. At least that is not what I would expect.
Queues in JSM are based on a filter. If you update the queue filter, you can easily make those done issues disappear without having to do anything with your workflow. If you update the filter behind your queue to the below example, done issues will no longer be shown there:
status != Done
Hope this helps!
Thanks Walter.
Is there a way for them to be put into a resolved state? Or if they can be put into a completed state?
Sorry for the confusion.
Removing the part of my initial ticket mentioning that the user would like them to 'disappear'
Appreciate your help!
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Yes. Certain changes cannot be applied to active workflows. To work around that limitation:
Just check if the workflow scheme is used in different projects as well. If it is, your change will be applied to all projects where it is being used.
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Last reply @Walter Buggenhout
When the Jira ticket is set to Resolved, the resolution field is still set as 'Unresolved'
Anyway the user can push this status into a complete resolved state?
Thank you!
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Allright, that's already a step forward 😛
If you design custom workflows, you' ll need to ensure that you do fill out the resolution field as well when you transition a work item into a done status. You can do so by adding a post function to the same transition you have just set up and use Update value field to set the resolution to the desired value.
You won't need to create a copy of your workflow to implement that improvement. 😜
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