Workflow transition - Adding in new Transition

[Joshua Stokes]

Hello everyone,

I am editing an already setup workflow but am running into some issues - 

Once the ticket goes to a 'Done status' the users would then like it to push to 'Resolved'

I have tried setting this up as per below screenshots, but am getting an error saying 'You cannot perform this operation on a draft workflow'

Are there any ways around this? Currently when they are in a 'Done' state they just sit in the queue, but the users would like them to disappear.

Thank you for your help.

[Walter Buggenhout]

Hi @Joshua Stokes and welcome to the Community!

There's quite a bit going on in your question. If I try to focus on the main problem you are trying to solve:

tickets in a Done status remain in your JSM queue and users would like to see them disappear from it

then making adjustments to your workflow won't solve that. At least that is not what I would expect.

Queues in JSM are based on a filter. If you update the queue filter, you can easily make those done issues disappear without having to do anything with your workflow. If you update the filter behind your queue to the below example, done issues will no longer be shown there:

status != Done

Hope this helps!

[Joshua Stokes]

Thanks Walter.

Is there a way for them to be put into a resolved state? Or if they can be put into a completed state?

Sorry for the confusion.

Removing the part of my initial ticket mentioning that the user would like them to 'disappear' 

Appreciate your help!

[Walter Buggenhout]

Yes. Certain changes cannot be applied to active workflows. To work around that limitation:

• Create a copy of your workflow,
• apply the changes you want to make to the copy of the workflow and
• then replace the current workflow with the updated copy in the workflow scheme that is attached to your project.
• publish the updated workflow scheme

Just check if the workflow scheme is used in different projects as well. If it is, your change will be applied to all projects where it is being used.

[Joshua Stokes]

Last reply @Walter Buggenhout 

When the Jira ticket is set to Resolved, the resolution field is still set as 'Unresolved' 

Anyway the user can push this status into a complete resolved state?

Thank you!

[Walter Buggenhout]

Allright, that's already a step forward 😛

If you design custom workflows, you' ll need to ensure that you do fill out the resolution field as well when you transition a work item into a done status. You can do so by adding a post function to the same transition you have just set up and use Update value field to set the resolution to the desired value.

You won't need to create a copy of your workflow to implement that improvement. 😜