In addition to what Cristian mentioned. Take a look at this reference article on setting/editing approvers in JSM
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/
Hope this also helps.
Best, Joseph Chung Yin
Hi Josiah,
Approvers field is used in Jira Service Management. To add users to the "Approvers" field, this field must be visible on the Issue Edit Screen.
Additionally, please verify that the workflow in use is configured with an approval step that utilizes the "Approvers" field.
Hope this helps
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