atachments preview dosnt shown properly

[Kamil Askerov]

Hi. When I write automation for clone attachment file from JSM to Jira - file is cloned but 

preview dosnt shown properly like you can see in this photos Also its my automation here. without names (name of projects deleted)

The files size 120+KB not to big and files in png.

What can I do for resolve this problem? 

[Aron Gombas _Midori_]

I don't know, but I could imagine that if you wait a little, it will auto-resolve itself.

(It would be technically reasonable to generate the image thumbnails with some delay.)

[Kamil Askerov]

Hi @Aron Gombas _Midori_ thank you for your answer. Still not resolved this.

[John Funk]

Hi Kamil,

Not sure what would cause that. You might want to open a support ticket with Atlassian while you are waiting for possible answers here. 

https://support.atlassian.com/contact/#/