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attach existing attachment to another ticket using api.

Wade Hephner October 7, 2021

Hello,

Is it possible to take an exiting attachment from an issue and then use the ID or some other attribute to attach that to a different issue?

 

thanks,

-wade

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 12, 2021

Hello @Wade Hephner,

Thank you for reaching out to Atlassian Community!

When adding an attachment to a ticket, it will be necessary to first temporarily add it to the ticket and then add it to the comment for it to be visible to the customer. 

It’s not possible to add a file that was uploaded to another ticket, even if it’s the same attachment, it’s necessary to add it to every single one. This is true when adding via API or via UI since it’s not possible to browse existing attachments.

Kind regards,
Angélica

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