automation on high priority incidents

[Harold Prestage]

Hi, I am trying to add an automation rule that includes certain custom fields to be added to high priority incidents. Please help

[Harold Prestage · Accepted solution]

The fields need values that you want added when you run the automation

[Olga Videc]

Hello Harold, 

Can you provide more information, what is the problem?

Also, witch version of Service Desk are you using, and witch jira is this I work on Jira server I don't recognize the look of automation.

You want the automation to start when issue priority is changed?

[Harold Prestage]

Hi the automation rule doesnt fire, service desk cloud and its automation lite for jira

[Olga Videc]

Hello Harold, 

Since i'm not familiar with cloud version and automation lite for jira, it will let someone else solve this. 

My advice is to check the log of automation to see where it fails and add tags to your question.

BR, Olga

[Harold Prestage]

I managed to fix this,