can a jira card trigger other tickets

[john ratcliff]

i'm brand new to jira. but if i have an internal request for an upgrade can the request kick off a series of other tickets? when that request comes in, the person doing to the upgrade need access to a certain DB and needs to submit a ticket for access. Can that be automated? Would also like to see it scheduled on a team calendar as well. if you have done such please let me know. i appreciate it. 

Thanks

John

[Joseph Chung Yin]

@john ratcliff -

Hi John.. Again, welcome to the community.

In addition to Cloud Keira, you can also look into JMWE (paid add-on to your env) (https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud), where you can use the add-on to auto create other issues via WF post-functions.  Or, you can build automation rule out of the box to achieve your ask.

Not quite sure on the calendar ask, and I agreed with what @Jack Brickey stated.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[john ratcliff]

thank you i'm going to dig into both options. 

[Jack Brickey]

Hi John, welcome to the community. Yes absolutely this is possible. Cloud Keira has automation capabilities built in that are quite powerful. For example let’s say you have a specific issue type that specifies this action that you need to take then your automation would look something like this…

trigger- issue created

condition - issue type = upgrade

action - create other issues or sub-tasks

Now as far as the calendar there’s different ways you can accomplish this it just depends on how detailed your requirements are. You could set specific due dates based off of the primary tasks due date. There is a dashboard calendar gadget where you can show issues by due date. Of course there are other ways to achieve this as well including add-ons to give you much more capability if so desired.