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can not access JSM

Miguel Wong
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June 19, 2025

Hello, i can not access the JSM portal, Trial has ended and credit card details have already been entered. Atlassian Guard is active, but i cant find a way to activate JSM.

1 answer

2 votes
Dirk Ronsmans
Community Champion
June 20, 2025

Hey @Miguel Wong ,

If you don't have JSM yet you can add it as a new product/app.

https://support.atlassian.com/organization-administration/docs/add-a-new-product-to-your-organization/

Normally when you go to https://admin.atlassian.com and in to the products section you should see the option to add on the top right corner.

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