configuring Jira Service Desk with alias (shared mail)

[Tradewater Admin]

Can I configure my team's alias with Jira Service Desk cloud? how can I do it?

If anyone sends mail to the alias of the team e.g."trad@tradewater.us" (multiple members are included) then a ticket should be created in JSD cloud.

Alias is list of email accounts. So for example, you can't send an email from trad@tradewater.us 

[Angélica Luz]

Hi there,

Thank you for reaching out to Atlassian Community!

I'm not sure if this shared email that you mentioned is a Gmail group, but currently, it's not possible to use it as the custom email address for Service Desk, it's necessary to use an actual email account with a password. We have a feature request suggesting the implementation of this ability:

• Ability to use Google Group email for email request

If it's not a Gmail group, it's also not recommended to use a shared email on Service Desk because it may not work as expected.

The custom email address should be a separated email that no one access to prevent issues to happen, like tickets not being created, for example.

Regards,
Angélica