getting 403 error on getUserAPI

[ajith]

Hi Team,
getting 403 error while calling getUserAPI using API Token. It was worked till yesterday.

URL : https://funvane-team-cd24ir8k.atlassian.net/rest/api/3/users

Thanks,
ajithkumar.M

[Vijay Dadi]

Hello @ajith ,

are you using any search criteria to get users or just blank search. I have used like this

https://xxx.atlassian.net/rest/api/3/user/search?query={{object.Email}}. This searches the users using the email address provided.

Also while making send web request to this end point, the authorization token used should be base64 encoded. If you have not encoded your API token to base 64, i suggest you do that and that should solve your issue.

Vijay

[ajith]

We are not using any search criteria. Instead, we are encoding those values already. It was still working with the old tokens. When I tried with the new API token, I encountered that error. I simply signed up for Jira and generated an API key token. Then, I attempted to call that API. Is there anything that needs to be configured before making that API call?
Because i tried Bulk get users API, i am getting "Client must be authenticated to access this resource."

[ajith]

any update on this?

[Vijay Dadi]

Can you share the web request details you are making, what is the end pint?

[ajith]

@Vijay Dadi Please check the request details below. Please give high priority to this.


URL: https://site4201.atlassian.net/rest/api/3/users
userName :  cigade8260@gawte.com

[Vijay Dadi]

hello @ajith ,

To access user table, you have to be a jira admin not just project admin. Try the same automation with a user who is a jira admin. Hope this helps !

[ajith]

@Vijay DadiI created a Jira instance with cigade8260@gawte.com. He is the only User in the instance. He is part of all Jira Admin groups. Please tell me what I am doing wrong here.