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agent availability

Naveen
Naveen
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May 2, 2024

how to check the agent availability in JSM?

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erik lebel _PromptService_
erik lebel _PromptService_ May 2, 2024

hi Naveen, I normally wouldn't use this platform to promote a product I build, but Service Scheduler for JSM is designed to provide agent calendar times for service scheduling.

I'm not aware of a JSM build-in mechanism to do this though.

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Dirk Ronsmans
Dirk Ronsmans
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May 2, 2024

@Naveen ,

Can you define "availability"? Do you mean workload/work hours/... ? 

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