hide a ticket after resolved or closed from assignee queue

[salah younis]

hide a ticket after resolved or closed from assignee queue

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @salah younis ,

in order to do that you need to change your queue filter adding something like :

... and resolution is EMPTY

In that way all the resolved/closed ticket will be automatically moved out from queue itself.

Hope this helps,

Fabio 

[salah younis]

the closed is moved but resolved is not move out the queue 

[salah younis]

resolved