hide "notifications on/off" in help center

[Carla Gonzalez]

Is there a way to hide the "notifications on/off" button in the help center? 

If it's not possible, is there any way for me to know if the customer has disabled notifications? 

Any help is appreciated! 

Carla

[eugenio_onofre · Accepted solution]

Hello @Carla Gonzalez

Unfortunately there is no way to hide this option using Jira Default functionalities.
About seeing if customer enabled/disabled notifications, you can check for it under "watchers" of the already created ticket.

Please remember to accept this answer in case it helps you resolve the issue as this may also help other community members!

Regards!

[Carla Gonzalez]

Hi @eugenio_onofre , thanks for the reply. 

We are using JSM as a support system for external clients, and while they get the automated replies + agent replies + can look at the conversation in the portal, i don't believe they are added as watchers to the issue. 

I'm assuming this is specific to global Jira watcher settings? 

Carla

[eugenio_onofre]

Hi @Carla Gonzalez

You can create an automation to have them added to the Watchers list if needed but, per default, it sets the user. A configuration may have been changed and causing it no to add the user as a Watcher.

[Carla Gonzalez]

Hi @eugenio_onofre 

But I would only want to add people that are using the portal as the watcher, not the ones that are replying only by email. Not sure i can make that distinction in the automation? 

I'll give it a try, thanks for your help! 

Carla