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history log of issue

Gary Quay
Contributor
July 22, 2021

Hi all ,

 

 

I am trying to find out who resolved the tickets on one of my queue and will need some help on this 

 

1 answer

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Cody Stevens
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July 22, 2021

Hey @Gary Quay

When you are viewing the ticket you want to see the history on, select the history tab where the comment section is at the bottom of the ticket and it will show you things like who edited fields, who transitioned the issue and more. This will show you exactly what you are looking for. 

 

Screen Shot 2021-07-22 at 11.04.03 PM.png

Gary Quay
Contributor
July 23, 2021

Thanks manged to find it 

Like Cody Stevens likes this

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