how do i make shure that my users cannot see other users their tickets

[Frank]

Hello all,

Currently I am in a bind that I cannot fix as I am not shure if it can be done.... currently when our pilot users create a ticket in our portal everyone can see the tickets. For personal reasons we do not want that. we want our users to see only their own tickets. how can we fix that?

also where can i remove this option shown in the picture:

for the none Dutch speakers it show the Shared with dropdown on our portal but we do not want it to be shared.

[Jack Brickey · Accepted solution]

Hi @Frank , if these are "Customers" that only have portal access you can control customer sharing under project settings > customer permissions. Customers will not be able to see other customer's issues unless the customer shares the issue with them.

[Frank]

yeah after a search in the global settings i found it to be sharing as default. but can i make the shared with dropdown hidden?

[Jack Brickey]

Unfortunately not